Potential Rogers/Fido Scam call?

[yawn]

Wondering if anybody else has had a similar experience. I recently left Fido because the service in my area was abysmal and I couldn't use my mobile network. I asked them if something was wrong with their towers and they said it was my device. I plopped my SIM card into a friends phone, he had the same issue.

 

Anyways, I left Fido after like 5-8 years or so and went to Bell. Paying the same price but I have 5g now which is awesome.

 

Fido/Rogers "Loyalty" called me. Saying they'll offer me this great deal blahblah. I said I want to authenticate his identity. He gave me his  Agent ID and name. I went to the physical location (Rogers) and called their Customer Support who both said they had notes from this person.

 

The offer he provided was very appealing. I said I would accept it, and he'd mail the SIM card and email the details of the plan. If I want it, then I just have to put the SIM card in. If I don't I can just ignore him and not even worry about it. But to reactivate my account he needed gov ID - (Driver's License + Health Number).

 

It all SEEMED legit until he asked for those 2 pieces of ID. Said he needed them to activate my account and do a credit check. Is this legit? Or should I ignore this guy.

[Jess]

I'd be wary, but I will say, I had this exact thing happen to me and it was legit. I went from $50/mo to $30/mo because I left and went to Koodo and then came back after a call from Fido loyalty.

 

However, I did later get another call from "Fido" offering to let me pay like $15 or $20 or something. This one made no sense because I was already with Fido at the time. I ended up hanging up because of too many red flags, most notably the insane deal and the lack of any reason for Fido to offer me that deal.

 

I will say this with scams. Ask all the questions you need to feel comfortable. That question or doubt in your you think is silly? It's not--resolve it anyway. A good agent will be able to answer all your questions easily and set you at ease and should be patient. A scammer will be able to answer some questions, but not all of them and will usually be impatient as well.

[Alflives]

Ignore the mofu. Rule is always initiate contact. If they contact you, F the bastards. You contact them. 

[yawn]

 

18 minutes ago, Jess said:

I'd be wary, but I will say, I had this exact thing happen to me and it was legit. I went from $50/mo to $30/mo because i left and went to Koodo and then came back after a call from Fido loyalty.

 

However, I did later get another call from "Fido" offering to let me pay like $15 or $20 or something. This one made no sense because I was already with Fido at the time. I ended up hanging up because of too many red flags, most notably the insane deal and the lack of any reason for Fido to offer me that deal.

 

I will say this with scams. Ask all the questions you need to feel comfortable. That question or doubt in your you think is silly? It's not--resolve it anyway. A good agent will be able to answer all your questions easily and set you at ease and should be patient. A scammer will be able to answer some questions, but not all of them and will usually be impatient as well.

 

Yeah I wanted to ignore them , but after going to the physical location AND call center.... It sounded legit and the offer was really appealing. Close to what you got. $50 down to $40, BUT they included long distance / roaming (I drive across to the US a lot) and so I don't have to pay that STUPID $12 "to use your phone all day" fee. 

 

I don't think they can do anything with my driver's license + personal health number? I didn't give him my Visa or any other info so. My phone also said it was a suspected Spam Caller which is hilarious cause I feel like since I'm with Bell, they WOULD do that to Rogers on purpose  but I think that's built into the Pixel phone and less the carrier but I like to believe it's Bell just trolling Rogers.

 

Anyways, I went with it and I'll hope for the best I guess!

Edited November 8 by yawn

[Goalie29]

1 hour ago, yawn said:

I don't think they can do anything with my driver's license + personal health number? I didn't give him my Visa or any other info so.

 

A long time ago, I worked in a call center for one of the telcos.

 

It could be different now, but we mostly had peoples' ID on the account as a way of verifying who they were.  If they called back in and forgot their account PIN, we would have that ID on file so we could make sure we had the right caller on the line.

 

Also, it was a way of keeping track of people that walked out on a big bill.  When we set up new accounts, the system would check to see if that ID was on file and if there was an outstanding amount.  We would then insist they square it up before we opened another account for them.

 

Granted, this was before scammer became as prevalent as they are today, but since you called in to verify, it does sound like it was legit.

[D.B Cooper]

120g a month. Unlimited everything 

70$ a min from Fido